If you have a problem with regard to BIT programme or related services from UCSC, please read the following guidelines for assistance,

1. Check Frequently Asked Questions (FAQs) to see whether you could find the answer for your problem [http://vle.bit/lk -> “FAQ”]. If your question is a general one, we may not answer and will redirect you to FAQ.
   • FAQ
2. If your question is related to academic matters, for example, about the syllabus and exam results regarding BIT etc., you are requested to contact the academic coordinator of BIT Programme.
   • acc@ucsc.cmb.ac.lk
   • University of Colombo School of Computing,
     No. 35, Reid Avenue,
     Colombo 07,
     Sri Lanka.
3. If your question is related to Software Development Project, please contact BIT Project Coordinator.
   
   • bitpro@ucsc.cmb.ac.lk
   • University of Colombo School of Computing,
     No. 35, Reid Avenue,
     Colombo 07,
     Sri Lanka.
   
   
4. If your question is related to administration matters of BIT programme, for example registration, submitting applications for examination, etc. please contact External Degrees Centre. It is recommended to check the BIT website (www.bit.lk) before you contact the relevant details.
   • Check BIT website for announcements regarding the administration matters
     
   • edc@ucsc.cmb.ac.lk
   • +94-11-4720511 / +94-11-2501321 (Working Hours only)
   • External Degrees Centre of UCSC,
     University of Colombo School of Computing
     UCSC Building Complex,
     35, Reid Avenue,
     Colombo 00700
     
5. If your question is related to e-learning services, for example, login into Virtual Learning Environment, online assignments/assessments and accessing online courses related issues, contact e-Learning Centre. If your question is about online course content, it is recommended to check discussion forum of the course and post your question before you contact relevant facilitator at the e-Learning Centre.
   • Check the VLE site for announcements regarding the online activities in the VLE
   • admin@vle.bit.lk

   • +94 -11- 2581245/ 7(Working Hours only)

   • e-Learning Centre,
     University of Colombo School of Computing,
     35, Reid Avenue,
     Colombo 00700,
     Sri Lanka.
6. If you want to make a complaint about any of service related to BIT Programme, you are requested to contact the following staff members depending on your issue. It is recommended to send your complain by email rather than contacting through phone, unless it is an urgent matter.
   • Mr. L.P. Jayasinghe, Coordinator, External degree Centre (edc@ucsc.cmb.ac.lk, +94-11-4720511)
   • Dr. K.H.E.L.W Hettiarachchi, Academic Coordinator, UCSC (acc@ucsc.cmb.ac.lk, +94-11-2591080)
     
   • Dr. Ms. T. A. Weerasinghe <elc@ucsc.cmb.ac.lk>, Coordinator e-Learning Centre, UCSC (elc@ucsc.cmb.ac.lk, +94-11-2591080)
   • Dr. D.A.S. Atukorale, Head for External and External Programmes, UCSC, (eep@ucsc.cmb.ac.lk, +94-11-2158965)
   • Prof. K. P. Hewagamage, Director, UCSC (director@ucsc.cmb.ac.lk, +94 -11- 2581245)